Manage Your Booking and Communicate With Your Host
Track your booking, message your host, manage changes, prepare for arrival, and review your stay.
Anna @ Vanly ·
After submitting a booking, Vanly keeps your trip details, booking status, host messages, payment information, and available actions together. This guide explains how to follow your booking from the initial request through arrival and your post-stay review.
Before you begin
A signed-in Vanly account
A submitted booking request or confirmed booking
Access to the email and phone number connected to your account
Step 1: Find your booking in Trips
Open Trips to see your Vanly bookings.
Upcoming: Booking requests and confirmed stays that have not ended.
Past stays: Completed or inactive bookings.
Reviews due: Completed stays that are waiting for your feedback.
Select a booking card to open its complete details and available actions.
Tip: Return to Trips whenever you need to check a booking’s latest status or find a completed stay.
Step 2: Understand the booking status and details
Check the status displayed at the top of the booking:
Pending: The booking request is waiting for the host’s response.
Confirmed: The stay is approved and active.
Completed: The stay has ended and can be reviewed.
Canceled: The booking was canceled by you or the host.
Denied: The host did not accept the booking request.
Expired: The host did not respond before the request expired.
Review the available booking sections:
Trip dates and arrival schedule
Travelers and vehicle information
Price and payment details
Included amenities and experiences
Listing rules and cancellation policy
Location and arrival information
Exact arrival information and directions become available after the booking is confirmed.
Tip: Always check the current status before making travel plans or driving to the property.
Important: A pending booking request is not a confirmed reservation.
Step 3: Message your host
Select Message Host from the booking details to open your conversation with the host.
Use the conversation to:
Ask questions about the parking space
Confirm arrival expectations
Discuss vehicle access or amenities
Tell the host if your arrival time may change
Ask about a possible booking change
Type your message and select the send button. Add relevant photos when the photo option is available.
Keep all booking and payment activity inside Vanly. Do not send money outside Vanly, and report any request for off-platform payment.
Tip: Contact your host early if you have questions about vehicle access, arrival time, parking instructions, or amenities
Important: Keep booking and payment activity inside Vanly. Do not send money outside Vanly, and report any request for off-platform payment.
Step 4: Edit dates, cancel, or request help
The available actions depend on the booking’s current status.
Before confirmation or arrival:
Select Edit dates when it is available for a pending booking.
Choose the updated check-in and check-out dates.
Review any changes to the schedule and total before saving.
Select Cancel booking if you cannot complete the stay.
Review the cancellation policy and estimated refund before confirming.
For a confirmed stay:
Add the booking to your calendar.
Select Get directions to open the confirmed location.
Message or call the host when those options are available.
Recheck the arrival and departure schedule before traveling.
After the stay:
Open the completed booking or the Reviews due section in Trips.
Select Leave review.
Add your rating and public feedback.
Include review photos or a private note to the host if desired.
Select Need help? if an action is unavailable, the stay has already started, or you need assistance with a cancellation, refund, or booking problem.
Tip: Message your host before changing or canceling when advance communication would help avoid confusion.
Important: Refund eligibility depends on the listing’s cancellation policy and when you cancel. Service fees may remain non-refundable.
Step 5: Prepare for arrival and review your stay
For a confirmed booking, use the available actions to: Add the stay to your calendar Get directions to the confirmed location Message your host Call the host when a phone option is available Recheck the arrival and departure schedule After the booking is completed, select Leave review from the booking or the Reviews due section in Trips. Add your rating and public feedback, then include photos or a private note to the host if desired.
Tip: Review the directions and arrival details before beginning the final part of your drive.
Important: Public reviews can be seen by other users. Do not include private contact, address, payment, or personal information.
You’re ready
You now know where to track your booking, communicate with your host, manage changes, prepare for arrival, and leave a review after your stay. Check your Trips page whenever you need the latest booking information.